Privacy Policy

This Privacy Policy describes how Palaidio (“Palaidio,” “we,” “us,” or “our”) collects, uses, discloses, and protects information in connection with your access to and use of our website, applications, and related products and services (collectively, the “Services”).

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, you must not use the Services.

1. Scope and Controller

This Privacy Policy applies to information we collect about users of the Services. Palaidio is the entity responsible for determining how and why your personal data is processed (the “data controller”) for purposes of applicable data protection laws.

2. Information We Collect

We may collect the following categories of information, depending on how you use the Services:

2.1 Information You Provide to Us

• Account Information: Name, email address, password or authentication credentials, and other information you provide when you create or update an account.
• Profile and Communication Data: Information you provide when you contact us, request support, or communicate with us in any way.
• Content and Submissions: Any data, prompts, files, or other content you submit, upload, or otherwise provide through the Services.

2.2 Information We Collect Automatically

• Usage Data: Log data such as IP address, browser type, operating system, referring URLs, pages viewed, links clicked, access times, and interactions with the Services.
• Device Information: Device type, operating system, device identifiers, and related technical information.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to recognize your browser or device, maintain sessions, and analyze usage of the Services.

2.3 Information from Third Parties

We may receive information from third parties, such as:

• Authentication or single sign-on providers;
• Analytics providers and service providers that assist with technical operations;
• Business partners or customers, where permitted by law and our agreements.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provision of the Services: To operate, maintain, and provide the Services, including authentication, account management, and core functionality.
• Improvement and Development: To analyze usage and performance, develop new features, and improve the quality, security, and reliability of the Services.
• Security and Fraud Prevention: To monitor, detect, and prevent security incidents, fraud, and other malicious or unauthorized activity.
• Communications: To respond to your inquiries, provide customer support, send administrative messages, and, where permitted, send marketing or informational communications.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes, and to enforce our agreements and policies.

4. Legal Bases for Processing (Where Applicable)

Where required by law, we process your personal data only when we have a legal basis to do so, including:

• Performance of a Contract: To provide the Services and perform our obligations under our agreement with you.
• Legitimate Interests: To operate and improve the Services, maintain security, and prevent fraud, provided these interests are not overridden by your rights.
• Consent: Where you have provided consent, such as for certain cookies or marketing communications. You may withdraw consent at any time as described in this Policy.
• Legal Obligations: To comply with applicable laws and regulations.

5. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: With third-party vendors and service providers that perform services on our behalf, such as hosting, data storage, analytics, authentication, and customer support. These parties are authorized to use your information only as necessary to provide services to us.
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, acquisition, or similar transaction involving all or a portion of our business.
• Legal and Safety: To comply with legal obligations or lawful requests from public and government authorities; to enforce our terms and policies; or to protect the rights, property, or safety of Palaidio, our users, or others.
• With Your Consent: We may share information with third parties when you direct us to do so or when you provide your consent.

We do not sell your personal information.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including for the duration of your use of the Services and for a period thereafter as required or permitted by law, such as for backup, archiving, audit, or legal compliance purposes.

7. Data Security

We implement commercially reasonable technical, administrative, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights with respect to your personal information, which may include:

• The right to access and obtain a copy of your personal data.
• The right to request correction of inaccurate or incomplete data.
• The right to request deletion of your personal data, subject to certain exceptions.
• The right to object to or restrict certain processing activities.
• The right to withdraw consent where processing is based on your consent.

To exercise these rights, please contact us using the contact details provided below. We may need to verify your identity before responding to certain requests.

9. Cookies and Tracking Technologies

We and our service providers use cookies and similar technologies to operate the Services, remember your preferences, and analyze usage. You may be able to control the use of cookies through your browser settings. Disabling cookies may affect the functionality of the Services.

10. Children’s Privacy

The Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take reasonable steps to delete it.

11. International Data Transfers

If you access the Services from outside the United States, you understand that your information may be processed in and transferred to the United States and other jurisdictions where data protection laws may differ from those in your country.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Your continued use of the Services after any changes become effective constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Palaidio
Email: contact@palaidio.com